OUR STORE POLICIES
Things You Need to Know
We founded Brave Mouse with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING AND DELIVERY
What You Need to Know
Most of our products are shipped from within the UK and will take up to 5 business days to arrive using Evri courier or Royal Mail. A small number of our products are shipped directly from our suppliers and delivery may take up to 15 business days
RETURNS
The Small Print
Returns are valid for faulty goods up to 21 days from the date of purchase. In order to accept returns you must provide proof of purchase, full details of the fault and photographic evidence. We will offer a replacement product or refund in line with Consumer Rights Act 2015
PRIVACY
Security
You can view details of our Privacy Policy including GDPR requirements and our cookies policy by clicking on the link below.